CEOs want it to forecast next quarter’s revenues. Sales VPs use it to measure their pipeline value. Salespeople use it – only when they’re forced to!
CRM can be a powerful ally for senior managers or another frustrating software tool that fails to live up to its promises. Goldstein Group interviewed a wide variety of CEOs and marketing/sales VPs to uncover, after three decades in the field, what prevents CRM from being used – and how to eliminate those barriers
Simply put, true CRM adoption is not hard to achieve. In fact, eliminating just six barriers, common to nearly all companies we find, will take your CRM from frustration to flying colors! Our eBook discusses:
CRM is a core platform for driving ROI and profit margin. So, when your CRM systems work, you can finally get to effective analytics, where you can “Predict It. Control It. Improve It.”